Customer Service Rep
Customer Service Rep 1720 Ninth AveHumboldt, Tennessee, 38343United States Opportunity
Summary:
As a Customer Service Representative (CSR), you will represent WestRock to the customer and act as a critical liaison between the customer, sales, and operations teams.
As CSR you will receive and process routine customer orders, inquiries, and/or customer issues related to orders.
You will also be responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning, and inventory management.
How you will impact WestRockRepresent WestRock values and deliver excellent service through each interactionRecord, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contactRun customized reports and share data with customersProvide pricing, inventory availability and production schedule information to customersTrack order activity and alert appropriate staff of any potential delivery problemsPartner with Quality Manager to resolve routine customer issuesSuggest alternative products or services to meet customer needs when appropriateServe as a connection between customers and sales staff to ensure responsiveness and customer satisfactionTrack warehouse inventories and update customers on order statusQuickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolutionSalary:
$12.
00 - $15.
37.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
As a Customer Service Representative (CSR), you will represent WestRock to the customer and act as a critical liaison between the customer, sales, and operations teams.
As CSR you will receive and process routine customer orders, inquiries, and/or customer issues related to orders.
You will also be responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning, and inventory management.
How you will impact WestRockRepresent WestRock values and deliver excellent service through each interactionRecord, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contactRun customized reports and share data with customersProvide pricing, inventory availability and production schedule information to customersTrack order activity and alert appropriate staff of any potential delivery problemsPartner with Quality Manager to resolve routine customer issuesSuggest alternative products or services to meet customer needs when appropriateServe as a connection between customers and sales staff to ensure responsiveness and customer satisfactionTrack warehouse inventories and update customers on order statusQuickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolutionSalary:
$12.
00 - $15.
37.
Estimated Salary: $20 to $28 per hour based on qualifications.
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